Returns & Refunds

Last updated: 21 July 2026

1. When Can I Return a Product?

You may request a return if:

• You received an incorrect item
• The product does not match the description or OEM reference
• The product is defective or damaged

The return request must be submitted within 14 calendar days from delivery.

2. How to Request a Return

To request a return, email info@flipautoparts.gr. Please include:

• Order number
• Clear photos of the product and packaging
• Short description of the issue
• Contact phone number

Requests are reviewed within 1–2 business days.

3. Return Authorization

All returns must be approved before shipping. If approved, we will provide:

• The correct return address
• Shipping instructions

Returns sent without prior authorization may be refused.

4. Return Shipping Costs

If the issue is attributable to FlipAutoParts (wrong item, defective, damaged, or not as described):

• Return shipping costs are covered by FlipAutoParts

5. Refunds and Replacements

After receiving and verifying the returned item, we will:

• Provide a replacement of equivalent or superior condition, or
• Issue a full refund via the original payment method

Approved refunds are processed within 14 business days after verification.

6. Important Information About Used and Vehicle-Specific Parts

All products sold on flipautoparts.gr are:

• Used (second-hand) automotive spare parts
• Individually identified
• Intended for a specific vehicle application

Due to their nature, these products are excluded from the 14-day right of withdrawal under Directive 2011/83/EU.

For this reason, returns for change of mind, ordering the wrong part, or no longer needing the item are not accepted.

7. Damaged Shipments

If a parcel arrives visibly damaged:

• Accept with reservation or refuse delivery
• Take clear photos of the packaging and contents
• Notify us within 24 hours at info@flipautoparts.gr

8. Contact

Email: info@flipautoparts.gr

Business hours: Monday–Friday, 09:00–16:00 CET